Understand Your Digital Efforts and ROI: Customer Journey Audit

Comprehensive and accessible way to identify your strengths, weaknesses, opportunities and threats throughout the five stages of the customer journey.

If This Sounds Like You:

Are you trying to connect digital marketing efforts to the client interaction that generates the highest ROI?

You would like to spend your marketing expenses wisely, you are desperate to understand WHAT makes your client convert and WHEN they drop off during the sales funnel.

Do you want to take your current understanding of customer behaviors to the next level?

You have a well-curated products/services, you have spent a lot of time building and maintaining the customer relationships, it’s time for you to analyze the bigger picture from the beginning till the end of customer journey to identify specific DOs and DON’Ts.

Do you want to customize the way you interact with your target audience both online and in-person?

You would love to scale the business and reach out to a broader customer base. You feel confident to customize your business to attract and retain more clients, as well as standing out among competitors. However, you don’t know WHAT touch points you should aim at.

Then We Have A Solution For You:

Our Key Deliverables

■ Customer Journey Roadmap

■ Digital/In-person Touchpoints Analysis

■ Customer Segmentation

■ Audience Persona Analysis

■ KPIs and Conversion Metrics Identification

■ Optimization/Implementation Plan

■ Long-term Monitoring and Reporting Plan

Customer Journey Analysis with Coach House Marketing:

Improved Customer Understanding

Gain a deeper understanding on different customer segments, touchpoints throughout the customer journey both in-person and online, customer behavior and preferences.

Capability to Customize Client-facing Interactions

Audit-powered business insights enable you to tailor your deliverables and ways of interaction to meet personalized customer satisfactions.

Efficient Marketing Spending

Invest wisely on the key KPIs and metrics that are closely related to your sales conversions, 

see a higher ROI than usual.

Gain Competitive Advantages

Stand out among the market competitors by optimizing all relevant touchpoints in your own customer journey, differentiating your business on the quality of user experience, as well as delivering an above-average and consistent customer experience.

  • Alexandra was the missing piece I didn't know I needed!

    Every step of the way there has been intention, care, knowledge and a human touch which I value so much. I’m not the most savvy when it comes to back-end and technology in general, but I have felt held and supported by Alexandra, she listens to my needs, hears where the holes are and offers personalized solutions. Working with Alexandra has become a go-to for me, especially during the challenging conversations and decisions about moving my business into the future wisely with grace and intention.

  • Alexandra has been very professional since day one.

    While all of the other advisers are eager to earn your business I was impressed with how intuitive Alexandra was in her questioning and how she quickly identified the areas that we could improve. She is always on time and respects my time during our meetings. So far it has been a great experience.”

  • When I was deciding which digital advisor to sign with I created a template of questions that had a mixture of answers that I knew but also curious the consultants questions back. I ranked the consultants based on industry knowledge specific to me as well as the overall presentation and professionalism during our interview process. One of the most important areas the I wanted to focus on was digital marketing. I called a few of Alexandra's previous clients and all had nothing but good things to say about her instincts and knowledge in this field.

  • I feel tremendously optimistic because of the experience with Alexandra!

    Endless really, customizing what YOU need for YOUR business is what has been the biggest take away. I’d recommend it to anyone looking to recalibrate their business to today's world.

Want To Know More About Our Customer Journey Audit?

 

Reach out to us with your business information and requirements.